Shaping the Change

In developing a strategy to implement change, the leadership will reach consensus on the value the transformation will bring, including its contribution to the organisation’s overall business strategy.

Our Change Strategy service supports your leadership team to:

• Clarify the goals and the scale of ambition
• Articulate a rationale and a compelling vision of the future that energises people throughout your organisation
• Understand the impact on the organisation, and decide whether the implications of the change are acceptable
• Lay out the path to transformation, including the benefits and outcomes at key points in the transformation journey

Once the strategy is set, the vision needs to be translated into a blueprint of the future and a plan to get there, focused on the best path to achieving business benefit.

Our Change Planning service helps your leadership, business representatives and programme team to develop:

• The target operating model, encompassing the organisation structure, processes, technology, values and behaviour
• The transition & transformation plan to take your organisation from its current state to the new way of operating
• The change strategy and plan to build commitment and capability in your organisation
• The roadmap for benefits delivery

Getting ready

While the strategy is being developed and planning is getting started, the organisation needs to get ready for the challenges ahead.

Our Organisation Impact & Readiness service assesses the capability of your organisation to deliver the change. We will:

• Look in detail at the impact of the changes to structure, process, technology across business areas
• Consider the cultural impact and understand the different behaviours that the vision implies
• Assess current initiatives to understand the fit
• Assess your organisation’s previous experience of change initiatives to highlight lessons for the future
• Determine the key barriers to change
• Test the commitment of key internal and external stakeholders
• Recommend actions to make your organisation fully ready

Our Skilling Up service helps your senior stakeholders and programme team to understand the roles they will play and the skills they will need. We will:

• Design and agree the governance structure
• Coach senior stakeholders in the critical role they play over the key stages in the transformation
• Coach and train your programme team in developing key deliverables and in bringing the organisation with them every step of the way
• Coach and train your business representatives to collaborate with the programme in specifying business requirements and planning the change for their area of the business

Delivering the transformation

We offer comprehensive services to support you in achieving your transformation objectives.

Our Business Engagement and Readiness service is focused on building commitment in your organisation to adopt and embed the change. This work needs to be fully integrated, in content and timing, with all other programme activity.

Our service supports your programme team and change agents in the business to:

• Plan a coherent set of interventions to engage the business, consistent with stakeholder perspectives and programme needs
• Develop key messages to be used across all business engagement
• Deliver broad based communications across a variety of channels
• Engage with stakeholders to help them explore how the changes will affect them and their business areas
• Work with your change agents to plan the implementation for their business areas
• Collaborate with the change agents to assess business readiness for “go live”
• Support the adoption of change into the workplace to ensure that your benefits are fully realised

Our Programme Management service provides people to deliver your change.

• Our programme managers have deep experience in delivering complex change and will ensure your leadership and the business have a clear understanding of how delivery is progressing and how both technical and organisational risks are being managed.

Achieving the outcomes

Our Taking the Pulse service helps you to assess current risks and be clear whether the programme is on track to deliver business value. It will answer questions such as:

• Are we staying true to the vision?
• Have new factors arisen that require us to rethink?
• Do we have the capability in the organisation to take this forward?
• Have we engaged people in the right way to gain their commitment to working in a different way?
• Have we removed the real barriers to new ways of working?
• Do we have the backing of key decision makers?
• Are we still going to deliver the business benefits we were relying on?

We will make recommendations to improve your programme’s ability to deliver on the transformation and, if needed, work collaboratively with your team to put actions in place.

Supporting services

Our Requirements Management service brings strong facilitation skills, as well as analytical capability and innovative prototyping methods to your programme.

We work with your business representatives and programme team to confirm an agreed set of requirements that will deliver the benefits the leadership is seeking. We collaborate with the business and the team to:

• Manage business consultation
• Analyse requirements
• Prototype the solution
• Trace requirements to business benefit
• Conduct user acceptance testing and feedback

Our Training service treats training as a key critical path activity. We understand the pressures on the training team, as well as the programme overall, to get the right training delivered in a tight window.

We provide support and delivery for different methods of training, including face to face training and eLearning, and work across the full training lifecycle:

• Training strategy and needs analysis
• Training design and development
• Training delivery
• Training rollout management